Privacy
Policy
This Privacy Policy explains what kind
of personal data we collect from you when you use our services and
how we use that data. When we say “BUROS", “we"
and “us", we are referring to BUROS SàRL and
all of our affiliates.
Scope
This policy applies to every BUROS customer
and/or prospect (individuals, companies or organisations) without
distinction of nationality or place of residence/registration. The
type of personal data we process and how it is processed depends
on the services provided.
I. Personal data collection
and processing
1. BUROS website
visitors and prospects
A. Cookies
We do not automatically collect any personal information. However,
our website may set cookies to describe the environment so that
the pages will render correctly on your device. The cookies collect
information about the screen size and browser being used. These
cookies hold no personal information and can be disabled through
your browser settings.
B. Interaction
We may collect other data that you submit via our social media
accounts as well as other means of communication. For example, we
may collect personal data when you provide feedback or when you
participate in interactive features such as surveys, contests, or
promotions.
2. BUROS customers
As a BUROS customer you will provide us with
personal data for several purposes.
A. Account
information
In order to create and manage your
account, you need to provide us with sufficient information to allow
us to identify you.
Type of data:
First and last name, postal address, date and place of birth, nationality,
copy of your ID card or passport, copy of credit card or bank statement
showing your home address.
Basis and Purpose: We
only collect and process this data for the provision of our services.
Retention
We keep your personal
data for as long as you hold an account with BUROS.
Should you want to close your account, please contact info @ buros
. lu and we will anonymise all personal data attached to your account.
However, please be aware that in certain cases regulatory or legal
obligations may prevent BUROS from completely deleting
your personal data. For example, we are required to keep every invoice
we issue for ten (10) years.
B. Payment Information
We collect certain payment and billing information when you
order services. For example, we ask you to designate a billing contact,
including name and contact information. You might also provide payment
information, such as payment card details or PayPal identifiers.
Type of data: Partial
credit card information including first and last name, and PayPal
account identifier.
Basis and Purpose: We
only collect and process this data for the provision of our services.
Retention
We keep your personal
data for as long as you hold an account with BUROS.
Should you want to close your account, please contact info @ buros
. lu and we will anonymise all personal data attached to your account.
However, please be aware that in certain cases regulatory or legal
obligations may prevent BUROS from completely deleting
your personal data. For example, we are required to keep every invoice
we issue for ten (10) years.
II. Your rights
in relation to your personal data
Unless your
request is deemed excessive or unfounded, you may exercise the following
rights in relation to your personal data:
1.
Right of access
You have the right to request
a copy of the personal data that we hold about you. You may request
it at info @ buros . lu or by registered mail.
2. Right of rectification
You have a right
to correct data that we hold about you that is inaccurate or incomplete.
You may request this
at info @ buros . lu or by registered mail.
3. Right to be forgotten
In
certain circumstances, you can ask for the data we hold about you
to be erased from our records.
Please contact info @ buros .
lu or by registered mail and we will anonymise all personal data
attached to your account. However, please be aware that in certain
cases regulatory or legal obligations may prevent BUROS
from completely deleting your personal data.
4. Right of portability
You have the
right to have the data we hold about you transferred to another
organisation. You may export your data by request at info @ buros
. lu or by registered mail.
5. Right to object
You have the right to object to certain types
of processing of your personal data such as direct marketing. To
do so please contact us at info @ buros . lu or by registered mail.
6. Right to redress
Lastly,
you have the right to file a complaint with the Luxembourg Data
Protection Authority, if you are of the opinion that our processing
of your personal data is not in compliance with applicable legislation.
Their complaint form is accessible at:
https://cnpd.public.lu/fr/particuliers/faire-valoir/formulaire-plainte.html
III. Security Measures
Your personal data is stored both electronically and physically
in our office centre in Luxembourg and can be accessed from our
offices by persons authorised to do so in the process of carrying
out their normal work functions. Your personal data may also be
stored in cloud services provided by Google Inc, Gordon House, 4
Barrow Street, Dublin 4, Ireland. In this case we rely on Google
Inc to comply with GDPR requirements.
Google’s privacy policy
is available from
https://cloud.google.com/security/gdpr/
We use a combination
of technical, administrative, and physical controls to maintain
the security of your data.
IV. Changes to this
Privacy Policy
We may change this privacy policy
from time to time. We will post any modifications on our web site
and, if they are significant, we will provide a more prominent notice,
posted directly or via email. We will also keep prior versions of
this privacy policy in an archive for your review. We encourage
you to review our privacy policy whenever you use our services to
stay informed about our information practices and what you can do
to help protect your security.
If you disagree with any changes
to this privacy policy, you will need to stop using our services
and deactivate your BUROS account, as outlined
above.
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